Return & Exchange

Return & Exchange Policy – Prestine Lux Beauty LLC

At Prestine Lux Beauty LLC, we are dedicated to providing exceptional beauty products that enhance your self-care routine. Your satisfaction is our highest priority, and we want every shopping experience with us to be seamless, enjoyable, and worry-free. To ensure this, we offer a clear and customer-friendly return and exchange policy.

Returns

We understand that sometimes a product may not meet your expectations. That’s why we gladly accept returns within 30 days of delivery. To be eligible for a return, items must be:

  • Unused and in pristine condition

  • In their original packaging with all labels intact

  • Accompanied by a valid proof of purchase

To start the return process, please reach out to our customer support team at [contact email/phone] with your order number and reason for the return. Our team will guide you through each step, ensuring your return is as smooth as possible.

Exchanges

If you received a defective, damaged, or incorrect product, or if you wish to exchange an item for another, we are happy to assist. Our exchange process ensures you get the product you truly want without unnecessary delays.

  • Exchanges are subject to product availability

  • Once your exchange request is approved, we will provide clear instructions for returning your original item

  • After receiving the returned item, we will promptly send the replacement

Refunds

Refunds are processed to the original payment method after we inspect the returned item. We aim to make this process quick and transparent:

  • Allow 5–7 business days for the refund to be reflected in your account

  • Refunds cover the product price, but shipping costs are refundable only if the return is due to an error on our part

Non-Returnable Items

To maintain the highest hygiene and safety standards, the following items cannot be returned or exchanged:

  • Gift cards

  • Clearance items or products marked “Final Sale”

  • Items that have been used, opened, or damaged by the customer

Shipping Costs

Customers are responsible for return shipping unless the product is defective or incorrectly shipped. To ensure your return reaches us safely, we recommend using a trackable shipping service.

For exchanges, if the replacement item is shipped to you, Prestine Lux Beauty LLC will cover the standard shipping cost.

Tips for a Smooth Return

  • Keep your receipt and packaging until the return is complete

  • Contact our support team before sending any items back

  • Use secure packaging to prevent damage during transit

Our Commitment

At Prestine Lux Beauty LLC, we value your trust and loyalty. Our return and exchange policy is designed to reflect our dedication to quality, transparency, and customer satisfaction. Every product you purchase from us is backed by our promise to deliver only the best, and we stand by our commitment to make your shopping experience worry-free.

If you have any questions or concerns about your order, returns, or exchanges, please don’t hesitate to contact our friendly customer service team. We are always here to assist you and ensure your experience with Prestine Lux Beauty LLC is nothing short of exceptional.