Refund Policy

Refund Policy – Prestine Lux Beauty LLC

At Prestine Lux Beauty LLC, your satisfaction is our top priority. We understand that sometimes a product may not meet your expectations, and we strive to make the refund process simple, transparent, and hassle-free.

1. Eligibility for Refunds

You may request a refund for products that:

  • Are returned within 30 days of the delivery date

  • Are unused, unopened, and in their original packaging

  • Include a valid proof of purchase

Products that are gift cards, clearance items, or marked as final sale are not eligible for refunds.

2. Defective or Damaged Items

If you receive a product that is defective, damaged, or incorrect, please contact us immediately at [info@pristinebeautyllc.com] or +971 50 692 7130. We will:

  • Provide instructions for returning the item

  • Issue a full refund or exchange once the return is received and inspected

  • Cover return shipping costs for defective or incorrect items

3. Refund Process

Once your returned item is received and approved:

  • Refunds will be issued to the original payment method

  • Please allow 5–7 business days for the refund to reflect in your account

  • Refunds cover the product price, but shipping fees are refunded only if the return is due to our error

4. How to Request a Refund

To request a refund:

  1. Contact our customer support team at info@pristinebeautyllc.com or +971 50 692 7130

  2. Provide your order number and reason for the refund

  3. Follow the instructions provided for returning your item

5. Non-Refundable Items

  • Gift cards

  • Clearance items or products marked as “Final Sale”

  • Items that have been used, opened, or damaged by the customer

6. Contact Information

If you have any questions about your refund, please reach out to Prestine Lux Beauty LLC: